Hey! Bought a Klap product and changed your mind? There’s nothing wrong with that — we all have days when we reconsider! Let’s see how you can easily exchange or return your product without too much hassle.
📌 Basic rule: At Klap, we support you with a 30-day period during which you can request an exchange or return. Yes, if you’re not completely satisfied with your purchase, you can change your mind!
Here’s what we recommend you do:
1. Check it properly: Make sure the product matches the description on our website, according to the refurbishment grade you chose, works properly, and the packaging is not damaged. For any issue with your device, don’t hesitate to contact us as soon as you receive the product. We’re here to help. 😊
2. The order number is key: The order number is the key to the exchange or return process. Basically, it’s like a reminder of the day you fell in love with the product. If you misplaced the confirmation email you received from us with the order number, don’t worry — you can contact us and our team will guide you in solving the issue. Plus, you have the option to access your customer account, where you’ll find all the details related to your orders and the product return form.
3. Quick and easy return: To make a quick and easy return, we have three options available for you: access the return form directly from your customer account, send us an email at info@klap.ro and our colleagues will contact you as soon as they receive your request, or call us at either of the two phone numbers displayed on our website: +40 771 222 555 or +40 771 222 666.
💡 We also recommend considering the option of exchanging the product, especially if you’re facing difficulties related to the operating system. Over time, many of us have switched from Android to iOS or tried different models, from Samsung Note to Apple’s Mini version, in search of the perfect fit.
Whichever option you choose, don’t forget that you have a 30-day period to think about your decision. And most importantly, both options — whether exchange or return — are completely free for you. So you can relax!
4. Pack it carefully: Pack the product with the same care as when you carefully place fridge magnets into a box because you’re moving to a new home. Use the original packaging or similar packaging and make sure the product is well protected so it can withstand the transport back to Klap.
5. Send it on its way: After you’ve completed the preparations, one of our couriers will come and pick up the product from you free of charge, so we can transport it back to our headquarters. We assure you that you don’t need to worry — we handle all the courier logistics details.
6. Be patient, it’s almost done: Within 2–3 business days, you’ll have the refund in your account or the replacement product you chose.
7. Questions or concerns? Contact us! You can call us or send us an email at info@klap.ro, and our team will always be available to assist you.
🔍 Quick Summary:
Make sure the product is in the same condition as when you received it.
Don’t rush — you have 30 days to make a decision.
You choose what you want to do: exchange it or return it.
We commit to processing your return or product exchange within 2–3 business days.
And don’t hesitate to ask us anything you need! We’re just a phone call away and ready to support you.
