THE KLAP GUIDE
Refurbished device grades, explained.
Sealed, Open box, A+, A, B or C? Discover what each category means and choose the right phone, tablet or laptop for you.
Fully functional
24-month commercial warranty
Up to 98 checks*
*For refurbished devices, depending on the model and the functions that can be tested. Sealed products remain in their original sealed packaging.
Choose the condition that suits you
From original sealed packaging to visible signs of use, the differences are easy to understand. Always check the description of the product you choose.
SealedCategory
New, in sealed packaging
A new, unused device in its original sealed packaging. The box has not been opened and the product has not been refurbished.
- Screen / appearance
- New product
- Casing / packaging
- Original sealed packaging
Open boxCategory
Opened packaging
A product whose packaging has been opened. Refer to the product page for details about device condition, packaging and included accessories.
- Screen / appearance
- As described on the product page
- Casing / packaging
- Opened packaging
A+Category
Excellent condition
A refurbished device in excellent condition that looks like new, with no visible signs of use.
- Screen / appearance
- Like-new appearance
- Casing / packaging
- Like-new appearance
ACategory
Very good condition
A refurbished device in very good condition. It may have small scratches or faint marks on the screen or casing, with no cracks.
- Screen / appearance
- Possible faint marks
- Casing / packaging
- Possible small scratches
BCategory
Good condition
A refurbished device in good condition, with signs of use. It may have scratches on the screen and visible marks on the casing or frame. These describe its external appearance.
- Screen / appearance
- Scratches and signs of use
- Casing / packaging
- Visible marks on casing or frame
CCategory
Fair condition
A refurbished device with clear signs of use: scratches and wear on the screen, casing or corners. It has no cracks and remains fully functional.
- Screen / appearance
- Clear signs of use
- Casing / packaging
- Visible wear, no cracks
The differences at a glance
Compare cosmetic condition and packaging. For specifications, battery information and accessories, check each product page.
| Category | Screen / appearance | Casing / packaging | Functionality | Commercial warranty |
|---|---|---|---|---|
| Sealed | New product | Original sealed packaging | Fully functional | 24 months |
| Open box | As described on the product page | Opened packaging | Fully functional | 24 months |
| A+ | Like-new appearance | Like-new appearance | Fully functional | 24 months |
| A | Possible faint marks | Possible small scratches | Fully functional | 24 months |
| B | Scratches and signs of use | Visible marks on casing or frame | Fully functional | 24 months |
| C | Clear signs of use | Visible wear, no cracks | Fully functional | 24 months |
What stays the same across grades A+, A, B and C?
Cosmetic grades for refurbished phones describe external appearance, not reliability or performance. Every refurbished device is checked, repaired when necessary and cleaned before it is offered for sale.
Checks tailored to each device
The process may include up to 98 checks, depending on the model and available functions. Checks include:
- Screen, cameras and audio
- Buttons, sensors and connectors
- Connectivity, fingerprint reader and NFC, where available
- Battery condition and operation
- Software, authenticity and IMEI history, where applicable
- Data erasure and factory reset
Ready for a new life
Refurbished devices arrive functional, cleaned and reset, with tested batteries. Your purchase includes the inspection report and warranty certificate. Included accessories are listed in the product description.
Questions about refurbishment grades
What does a phone’s refurbishment grade mean?
At Klap, A+, A, B and C describe a refurbished phone’s cosmetic condition: the appearance of its screen, casing and frame. The grade is not a performance rating. Sealed and Open box are distinct categories that also describe packaging condition.
What is the difference between Sealed and A+?
Sealed means a new product in its original sealed packaging. A+ describes a refurbished product with a like-new appearance. A similar appearance does not mean the same product category.
Does a grade B or C phone work less well?
Grade B or C indicates more visible signs of use. Devices are fully functional; to compare performance, check the model and technical specifications.
Does the cosmetic grade tell me about the battery?
The cosmetic grade describes external appearance. The battery is tested separately during inspection. Check the battery information on the product page.
What warranty do Klap products have?
Products described in this guide come with a 24-month commercial warranty. Check the warranty certificate and the terms applicable to your purchase.
Your choice of condition. A new life for technology.
Choosing a refurbished device means continuing to use technology that still has plenty to offer. Choose according to cosmetic preferences, specifications and budget. Old devices deserve to be reused or responsibly recycled.
